Kathleen Gosser (PhD University of Louisville) is an experienced leader in the franchise industry and a passionate educator She is currently an Executive-in-Residence for the College of Business and Director of the Franchise Management Program.
She recently retired from Kentucky Fried Chicken after 35 years of service; her last position was Director of Learning & Organizational Development for the US business that consisted of 4200 KFC restaurants and 400 franchisees. In her career in the franchise industry, she enjoyed numerous roles including leadership of the KFC Foundation, customer satisfaction programs, operations measurement, employee recognition, training, and team member engagement efforts. She also had direct P&L accountability as the Region Coach of 10 restaurants in
Louisville.
The Only Program in the World That Offers Certificates at the Masters’, Bachelors, and below level!
The online Franchise Management Certificate is designed to help current or future franchisees embrace their full potential and succeed as a business owner. The Certificate is also ideal for those working for a franchisor, as it provides critical insights into the franchising business that will assist in building long-standing relationships.
UofL’s online Franchise Management Certificate* delivers critical insights and practical knowledge around the fundamentals and core skills of franchise management. Regardless of whether you’re just getting started as a franchisee, looking to expand an already growing enterprise, or position yourself for a leadership role with a franchisor, this certificate will enrich your franchising knowledge through courses in franchise law, human resources management, finance, strategic planning and more.
Offered by the College of Business at the University of Louisville and the Yum! Center for Global Franchise Excellence.
Franchise ownership is a practical pathway to entrepreneurship. According to recent statistics from the International Franchise Association (IFA), the franchising industry has more than 740,000 franchise operations in the United States, employs nearly 8 million workers, and contributes more than $400 billion to the gross domestic product. The franchise industry is outpacing growth of the overall economy and is projected to grow even more in coming years.
Franchise opportunities are available across many industries including food, hospitality, automotive, education, health, home services, retail and more. By completing this program, you will develop the expertise needed to start your own franchise business, expand your current enterprise, or position yourself for a leadership role in a franchise organization.
Opportunities for career growth in franchise management are endless. Reach out for more information today to find out how UofL Online can help you take the first step.
